The Imperial Wins Casino platform secures the personal data of each person who interacts with our platform, be you a player, a visitor, or an affiliate partner https://imperialwins.sk/legal-and-affiliates/. Our Right to Erasure Policy rests on data minimisation, individual autonomy, and full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). You have a fundamental right to ask us to delete your personal information when it is no longer needed for the purpose we collected it, when you withdraw consent, or when processing has been unlawful. This document guides you through how to exercise your right to be forgotten, how we confirm your identity, the timelines you can expect, and the lawful grounds that may prevent immediate erasure. Reading this policy provides you with a clear, transparent picture of our processes and your entitlements, reinforcing the trust and respect that sit at the heart of the Imperial Wins Casino experience.

Understanding the Right to Erasure

The entitlement to erasure, commonly termed the privilege to be forgotten, allows you seek deletion of your personal data without undue delay. Imperial Wins Casino honours this right under the GDPR and similar privacy regulations when data is no longer needed for its original purpose, when consent is withdrawn and no other legal basis applies, when you object to processing and there are no overriding legitimate interests, when processing is unlawful, or when a legal obligation mandates erasure. This right is not absolute. We might retain certain records where the law requires it, for example to comply with anti-money laundering requirements or to defend legal claims. The entitlement to erasure is separate from account closure. A closed account does not automatically trigger data deletion, so you must to make an explicit request. We treat every request individually, carefully balancing your privacy interests against our legal duties, and we offer a clear framework before you submit a request so you can set realistic expectations and be aware of precisely when your entitlement applies.

When the Right to Be Forgotten May Be Constrained

While the right to erasure is a powerful privacy tool, it is subject to important exceptions under data protection law. At Imperial Wins Casino, the most common cause for data retention is our regulatory duty to maintain records for anti-money laundering, fraud prevention, and tax reporting. We can also keep data to assert, pursue, or protect legal rights, or where processing is necessary for public interest reasons. In these cases, we limit access to the stored data and utilize it solely for the specific legal objective. For example, if you have an open dispute or chargeback, we might delay removal of linked transaction data until the case is settled. We also cannot delete data that forms part of a business record we are legally required to preserve. If your request is denied in full or in part, we provide a clear written explanation, the lawful basis for retention, and the expected retention period. This approach guarantees that your privacy entitlements are honored as we fulfill our compliance obligations.

The Erasure Request Procedure

Submitting a data erasure request at Imperial Wins Casino is simple and safe. You can reach our Data Protection Officer using the email address listed in our Privacy Policy or by creating a support ticket through the website. Your communication should explicitly state that you wish to use your right to erasure and include enough information, such as your registered username or email address, to help us to locate your account. We firmly recommend settling any outstanding balance or fulfilling active bonus conditions before you send your request, because deletion will automatically close all pending transactions. We do not require a specific form, but a written and dated request aids us preserve accurate records. Upon receipt, we issue an acknowledgment within five business days, including a unique reference number. From that point, we start identity verification and chart the systems that hold your data. Our support team is accessible at every step, making sure you know what information is requested and what you can anticipate next, so the entire experience continues transparent and user-friendly.

Timelines for Managing Your Inquiry

Imperial Wins Casino handles erasure requests promptly. Under the GDPR, we must respond promptly and no later than one month from the date we get a verified request. Where the request is complex or we are dealing with a high volume of concurrent requests, that period can be extended by up to two additional months. If an extension is needed, we will inform you inside the initial one-month timeframe and describe the reasons. In practice, we strive to complete deletion more quickly. Once identity verification is finished and no exemptions are applicable, our technical teams erase your data from active servers, backups, and any third-party processors. Backup systems are renewed on a controlled cycle, and deletion may be completed on the next scheduled cycle, which we will describe in our communication. After erasure is concluded, we provide written confirmation. If we cannot fully comply, you will get a detailed justification detailing the legal grounds for any partial retention and the relevant storage period.

Verification and Account Validation

To avoid illegitimate or accidental data deletion, Imperial Wins Casino applies a thorough but streamlined verification process. Once we obtain your inquiry, we check the details submitted against our files and may request you to verify certain account-related data, such as a recent transaction value, the response to a preset security question, or the billing location on system. In particular high-risk situations, we might require a digital government-issued identification file, which is handled under rigorous security standards and discarded right away after verification is finished. If we face inconsistencies that cannot be settled through regular reviews, we may demand extra documentation or reject the request with a complete explanation, always seeking to reconcile security with user entitlements. We design each verification phase to be proportionate to the sensitivity of the data concerned and the potential outcomes of unlawful removal. Your assistance during this stage helps protect your personal data and enables us to continue assuredly with erasure. We normally finalize verification within a several business working days and hold you notified throughout.

Range of Personal Data We Obtain

To appreciate what can be erased, you should understand the categories of personal data we collect. We gather identity data such as full name, date of birth, and contact details, together with Know Your Customer documents including passport scans and utility bills. Financial and transactional data, such as deposit and withdrawal records, partial payment card details, and wallet histories, are also stored. When you engage with our platform, we log gaming activity, support chat conversations, responsible gaming flags, and technical identifiers like IP addresses and device information. We also process data automatically derived from your activity, including session duration and player preferences, so we can enhance your experience. For affiliates, we collect business contact information and commission payment records. All of these categories may be subject to erasure, but some core records can persist where legal retention obligations apply. Our Privacy Notice provides a detailed inventory, and we recommend you to consult it before making a request so you can seek targeted deletion while respecting regulatory and contractual boundaries.

Legal Retention Duties and Exemptions

Imperial Wins Casino does not hold personal data beyond what is needed, but specific records must be retained to meet legal and regulatory requirements. Anti-money laundering rules generally require us to keep player identification, transaction, and due diligence records for a minimum of five years after the business relationship ends, and tax legislation may require retention of payment records for up to six years. Responsible gaming records, including self-exclusion details and relevant risk assessments, are retained for five years to support player safety. Data connected to unresolved disputes, chargebacks, or potential fraud may be held until the matter is fully resolved and any limitation period has passed. During retention periods, access is restricted to authorised personnel and protected by strict security measures. After the retention obligation expires, we automatically delete or irreversibly anonymise the data. By applying these clear retention periods and safeguards, we protect both your privacy and the integrity of our platform, ensuring that retained data is never used for unrelated marketing or profiling purposes without a valid legal basis.

Who May Exercise This Right at Imperial Wins Casino

Any person whose personal data we process may exercise the right to erasure at Imperial Wins Casino. This covers registered players, website visitors who have not completed registration but have provided data through contact forms or cookies, and individuals who have subscribed to marketing communications. Affiliates who supplied personal information during onboarding are also eligible, subject to the programme’s contractual terms. The right applies whether your account is active, suspended, or closed, as long as your data remains in our possession. When a request is made on behalf of someone else, we require documented legal authorisation, such as a power of attorney or parental consent for minors below the age of digital consent. We never discriminate against anyone who chooses to exercise a data protection right. If you are uncertain about your eligibility, contact our Data Protection Officer for clarification before submitting a formal request. This ensures efficiency and stops us from processing unauthorised deletion attempts, maintaining the integrity of your data and our systems.

Summary

Imperial Wins Casino considers the right to erasure as a important commitment to your privacy and personal autonomy. We have created a clear process that allows eligible individuals to request deletion, undergo proportionate identity verification, and receive a timely response within one month or, where necessary, a clearly explained extension. While legal obligations may require us to retain certain records for anti-money laundering, responsible gaming, or tax purposes, we limit retention to what is strictly necessary, apply strict security safeguards, and permanently delete or anonymise data when the applicable period ends. If we cannot fully comply with a request, we explain the lawful basis and the expected retention period so you always know where you stand. We encourage you to contact our Data Protection Officer if you have questions or believe your data should be erased. By following this policy, we aim to handle every request fairly, securely, and in full alignment with the GDPR and related laws.