Clear terms for pre-paid enterprise services

At Universal Technologies Pvt. Ltd. ("Company," "we," "us," or "our"), operating through our website and its software platforms ( CMS-2026, HRMS Pro, and affiliated modules), all services and software licenses are provided on a strictly non-refundable basis.

Due to the nature of enterprise software provisioning, dedicated cloud infrastructure allocation, automated database instance creation, and upfront technical onboarding, we do not issue refunds, credits, or prorated reimbursements under any circumstances once an order, subscription, invoice, or agreement has been processed.

By paying an invoice, submitting an institutional payment, signing a service contract, or accessing our platforms, you acknowledge and explicitly agree to this policy.

• 100% Pre-Paid Term: All core platform licenses (Campus Management System, Learning Management System, and HRMS Pro) operate exclusively on an annual, 1-year pre-paid subscription basis.
• No Mid-Term Cancellations: If an organization chooses to terminate its use of the platform, discontinues operations, or transitions to an alternate solution prior to the conclusion of the 12-month billing period, no partial, prorated, or remaining-tenure refunds will be granted. Access to the system will remain available through the paid subscription period unless terminated for contract breach.
• Service Discontinuance: Non-usage, low platform adoption, staff turnover, or changes in institutional policy do not constitute grounds for a refund.

Any fees invoiced for initial institutional setup, customized database schema configuration, legacy data ingestion/migration, staff training, or onboarding sessions are non-refundable. These fees account for non-recoverable engineering hours, server resource allocations, and specialized technical labor.

Terminal Devices All biometric terminals (including ZKTeco ADMS/WDMS devices, facial recognition units, and fingerprint scanners), RFID turnstiles, and networking accessories are third-party hardware equipment. Sales of hardware are final and non-refundable once ordered or delivered.

Defective Units (Warranty vs. Refund) Defective hardware is covered under the manufacturer's replacement/repair warranty policy where applicable. A hardware defect does not qualify the client for a cash refund or software subscription cancellation.

Consumables RFID smart cards, Fargo ID printer ribbons, cardholders, and related printing supplies are strictly non-refundable once dispatched.

Our platforms integrate with third-party telecommunications, messaging, and cloud service providers. Payments made for:

Transactional SMS Bundles & Masking Registrations

Meta WhatsApp Cloud API Conversation Credits

Google AI Studio / Generative AI Token Usage

Dedicated Linux VPS / Server Bandwidth & Cloud Resources

are non-refundable once procured or credited, as these resources incur direct, irreversible third-party carrier and infrastructure costs.

Fees charged for on-site physical engineering deployments, terminal network installations, emergency troubleshooting visits, or travel/daily allowances (TA/DA) are earned upon completion of the visit and are non-refundable.

You agree not to initiate fraudulent chargebacks, payment recalls, or payment reversals with your banking institution or payment processor for any valid invoice or subscription payment. In the event of an unjustified chargeback or payment hold:

1. All client cloud instances, push receivers, and user access portals will be suspended immediately.
2. The client will be liable for any associated legal, administrative, and bank recovery fees incurred by Universal Technologies Pvt. Ltd.
3. Unpaid balances will be escalated to legal collections pursuant to governing commercial laws.

To ensure complete transparency and satisfaction prior to payment:

• Live Demonstrations: We provide live software demonstrations, feature walkthroughs, and technical requirement reviews before agreement execution.
• Client Verification: Institutional clients are responsible for verifying device compatibility, internet bandwidth requirements (e.g., standard browser rendering on Mozilla Firefox or Chrome), and operational suitability before entering into a binding annual contract.

Universal Technologies Pvt. Ltd. reserves the right to amend or update this Refund & Cancellation Policy at its sole discretion. Any changes will be published directly on our official website at our website. Continued access to our software following any updates indicates full acceptance of the revised terms.

For invoice verification, license renewals, or billing inquiries, please contact our financial and accounts department:

Company Universal Technologies Pvt. Ltd. (One Click Softwares & Services)

Website our website

Email billing@clickpak.net / info@clickpak.net

Accounts & Billing Desk +92 334 8488800

+92 316 5147455

Head Office Swabi, Khyber Pakhtunkhwa, Pakistan

Corporate Status Registered with FBR & Licensed under SECP